As much as pet owners may want to take their furry or feathered friends with them where ever they go, sometimes it is just not practical and finding a kennel or pet care service you can trust is paramount. That’s why Better Business Bureau(BBB) has created a checklist to help pet owners choose a safe and reliable home-away-from-home for their pets:
Check them out and get recommendations. Always check out the kennel with your BBB first to make sure they have a good track record for keeping customers satisfied. Also ask your friends, neighbors, veterinarian or local animal shelters for recommendations. You can also visit BBB’s Online Directory of Accredited Businesses offering pet boarding.
Make a visit. Personally visit the facilities you are considering before scheduling the boarding. Check for cleanliness and offensive odors, and note the overall safety of the kennel and cages.
Ask lots of questions. If your pet is prone to running away, ask about steps the kennel has taken to make their facilities escape-proof. Ask about how your pet may come in contact with other animals. Some kennels let animals play together while others keep them separate at all times. Ask about the feeding schedule, water accessibility and frequency of – or fees related to – exercise. Ask about the hours for drop off and pick up and make sure you understand their billing policy. Finally, ask what happens in case of a medical emergency or other unexpected situation.
Go with your gut. Note the friendliness of staff members and how they interact with your pet and other boarded pets. Ask about their background and experience. Make sure the facility requires that all entering pets have proof of immunization, and ask about their policies regarding flea and tick control.